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Refund & Returns Policy

Last updated: July 2026

Your right of withdrawal (EU/UK customers)

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive and the UK Consumer Contracts Regulations.

Important exception for sealed collectible products: the right of withdrawal does not apply to sealed goods that have been unsealed after delivery, where the seal is essential to the nature and value of the product. A booster box, pack, tin or collection whose factory seal or shrink-wrap has been opened, and graded card cases that have been tampered with, cannot be returned.

How to return

  1. Email us at info@collectratcg.com within 14 days of delivery, stating your order number.
  2. We'll confirm the return address and instructions.
  3. Send the item back unopened, in its original condition and packaging, within 14 days of notifying us. Return shipping costs are borne by you unless the return is due to our error.
  4. We refund the full purchase price (including standard outbound shipping) within 14 days of receiving the item back, to your original payment method.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, contact us within 14 days with photos of the item and packaging. We'll offer a replacement or a full refund, including any return shipping, at no cost to you. Your statutory warranty rights remain unaffected.

Market price fluctuations

Trading card products are collectibles whose market value can go up or down. Price changes after purchase are not grounds for a refund beyond your statutory rights described above.

Refund processing

Refunds are issued via Stripe to your original payment method. Banks typically take 5–10 business days to make the funds visible on your statement.